Privacy Policy

1. Introduction

HospoMatch is operated by Ebushi Pty Ltd (ABN 50 620 161 462), trading as HospoMatch ("we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile applications (the "Service").

Please read this Privacy Policy carefully. By accessing or using HospoMatch, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email, phone number, location, date of birth, visa status, employment preferences
• Business Profiles: Business name, address, contact details, ABN, industry type, team size
• Payment Information: Credit card details processed securely via Stripe (we never store full card numbers)
• Resume & Work History: Education, skills, certifications, employment history, availability
• Communication: Messages, feedback, support requests, testimonials

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, time spent, features used, clicks, searches
• Location Data: Approximate location for job matching and commute calculations (with consent)
• Cookies & Similar Technologies: We use cookies to improve your experience and remember preferences

2.3 Information from Third Parties

• Background check providers (with explicit consent)
• LinkedIn or other social platforms (if you choose to connect your account)
• Payment processors for transaction verification

3. How We Use Your Information

• Service Delivery: Matching workers with jobs, processing applications, scheduling interviews
• Communication: Sending job notifications, SMS alerts, email updates, support responses
• Payment Processing: Billing, invoicing, subscription management, credit tracking
• AI Screening & Analytics: Improving our AI models for candidate matching and suitability scoring
• Compliance: Legal obligations, tax reporting, anti-fraud measures
• Marketing: Newsletters, promotional content (only with opt-in consent)
• Platform Improvement: Analytics, user research, feature development

4. How We Share Your Information

We do NOT sell your data. We share information only in these cases:

4.1 Service Providers

Third-party vendors who help us operate (payment processors, email providers, cloud storage, analytics). These vendors are contractually bound to protect your data.

4.2 HospoMatch Job Matching

When you create or verify a worker profile and accept the Candidate Terms, your profile may be considered and shown to registered HospoMatch businesses for relevant recruitment and job-matching purposes. A resume uploaded by a business remains private to that business until you verify it. During verification you can explicitly keep the profile private, and you can turn external matching off later. Your resume is not publicly listed.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request.

4.4 Business Transfers

In case of merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and penetration testing
• Access controls limiting employee access to necessary data only
• Secure password requirements and multi-factor authentication options

Note: No security system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security of data transmitted over the internet.

6. Your Rights & Choices

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• External Matching: Keep a newly verified profile private or turn external business matching off or back on from your worker dashboard
• Marketing Opt-Out: Unsubscribe from promotional emails anytime
• Cookie Preferences: Manage cookie settings in your browser
• Location Data: Control location permissions on your device

To exercise these rights, contact us at privacy@hospomatch.com.

7. Cookies & Tracking

We use cookies for:

• Essential: Authentication, security, core functionality
• Analytics: Understanding user behavior and platform performance
• Marketing: Retargeting ads (if you consent)

You can disable cookies in your browser settings, but some features may not work properly.

8. Children's Privacy

HospoMatch is not intended for individuals under 18 years old. We do not knowingly collect information from children. If we become aware of collection from a minor, we will delete the information immediately. If you believe we have collected data from a child, contact privacy@hospomatch.com.

9. International Data Transfers

HospoMatch primarily operates in Australia. If we transfer data internationally, we implement appropriate safeguards (Standard Contractual Clauses, adequacy decisions) to protect your information.

10. Data Retention

We retain data as follows:

• Active Accounts: During account tenure
• Deleted Accounts: 90 days (for recovery purposes), then permanently deleted
• Transaction Records: 7 years (for legal/tax compliance)
• AI Training Data: Anonymized data retained for model improvement

11. Third-Party Links

HospoMatch may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our site. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy concerns or questions, contact Ebushi Pty Ltd (ABN 50 620 161 462), trading as HospoMatch: