Privacy Policy

1. Introduction

HospoMatch is operated by Ebushi Pty Ltd (ABN 50 620 161 462), trading as HospoMatch ("we," "us," "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and mobile applications (the "Service").

Please read this Privacy Policy carefully. It explains our handling practices; where consent is required, we request it separately and you may withdraw it for future processing.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email, phone number, location, date of birth, visa status, employment preferences
• Business Profiles: Business name, address, contact details, ABN, industry type, team size
• Payment Information: Credit card details processed securely via Stripe (we never store full card numbers)
• Resume & Work History: Education, skills, certifications, employment history and availability provided by you or by a business that confirms it has authority to upload your resume
• Communication: Messages, feedback, support requests, testimonials

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, IP address
• Usage Data: Pages visited, time spent, features used, clicks, searches
• Location Data: Address, suburb, postcode and state where provided, plus coordinates generated for distance-based matching
• Cookies & Similar Technologies: We use cookies to improve your experience and remember preferences

2.3 Information from Third Parties

• Background check providers (with explicit consent)
• LinkedIn or other social platforms (if you choose to connect your account)
• Payment processors for transaction verification

3. How We Use Your Information

• Service Delivery: Matching workers with jobs, processing applications, scheduling interviews
• Communication: Sending job notifications, SMS alerts, email updates, support responses
• Payment Processing: Billing, invoicing, subscription management, credit tracking
• Automated Assistance: Extracting and structuring resume details, calculating match indicators and preparing summaries. These tools assist recruitment; businesses remain responsible for hiring decisions.
• Compliance: Legal obligations, tax reporting, anti-fraud measures
• Marketing: Newsletters, promotional content (only with opt-in consent)
• Platform Improvement: Analytics, user research, feature development

4. How We Share Your Information

We do NOT sell your data. We share information only in these cases:

4.1 Service Providers

Service providers help us operate cloud hosting, file storage, payments, communications, analytics, automated resume processing and geocoding. For geocoding, address, suburb, postcode and state may be sent to our geocoding provider to generate coordinates used for distance matching. We limit providers to the information needed for their function and apply reasonable contractual, technical and access safeguards.

4.2 HospoMatch Job Matching

When a business supplies your resume, that source business may use it for its genuine recruitment process. Other registered businesses can access your profile or resume only when your current external-matching choice, an authorised hiring relationship and any applicable plan entitlement allow it. Resume links are released only after a click-time access check, and the decision is logged for security and accountability. Your resume is not publicly listed. You can keep a profile private during verification or turn external matching off later.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request.

4.4 Business Transfers

In case of merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and penetration testing
• Access controls limiting employee access to necessary data only
• Secure password requirements and multi-factor authentication options

Note: No security system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security of data transmitted over the internet.

6. Your Rights & Choices

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
• External Matching: Keep a newly verified profile private or turn external business matching off or back on from your worker dashboard
• Marketing Opt-Out: Unsubscribe from promotional emails anytime
• Cookie Preferences: Manage cookie settings in your browser
• Location Data: Update your address when you move; coordinates used for distance matching are regenerated when relevant address fields change

To exercise these rights, contact us at privacy@hospomatch.com.au.

7. Cookies & Tracking

We use cookies for:

• Essential: Authentication, security, core functionality
• Analytics: Understanding user behavior and platform performance
• Marketing: Retargeting ads (if you consent)

You can disable cookies in your browser settings, but some features may not work properly.

8. Children's Privacy

HospoMatch is not intended for individuals under 18 years old. We do not knowingly collect information from children. If we become aware of collection from a minor, we will delete the information immediately. If you believe we have collected data from a child, contact privacy@hospomatch.com.au.

9. International Data Transfers

HospoMatch primarily operates in Australia, but some cloud, communications, AI-processing, analytics and geocoding providers may process information in the United States or other countries where they operate. Overseas privacy protections may differ from Australia's. We take reasonable steps when selecting and configuring providers, limit the data sent to what is needed, and use contractual, technical and access safeguards appropriate to the service.

10. Data Retention

We retain personal information only while it is reasonably needed to provide the Service, meet security and dispute needs, or satisfy legal obligations. In particular:

• Active Accounts: While the account and relevant recruitment relationships remain active
• Deletion Requests: Business access is disabled while a valid request is processed, then personal information is deleted or de-identified unless retention is required
• Backups and Audit Records: Limited copies may remain temporarily in protected backups, and minimised access/security records may be retained to demonstrate compliance and prevent misuse
• Transaction Records: 7 years (for legal/tax compliance)
• Service Improvement Data: De-identified and aggregated information may be retained to improve matching and platform reliability. Identifiable resumes are not used to train general-purpose AI models without a separate lawful basis or specific consent.

11. Third-Party Links

HospoMatch may contain links to external websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our site. Where a change requires new consent, we will ask for it rather than relying only on continued use.

13. Contact Us

For privacy concerns or questions, contact Ebushi Pty Ltd (ABN 50 620 161 462), trading as HospoMatch: